FAQ

FREQUENTLY ASKED QUESTIONS 

 

  • What shipping carrier do you use?

Our primary carrier is FedEx; however we also ship via UPS. For Larger shipments we use a variety of LTL carriers.

  • Can I use my own carrier account to ship my order?

Yes, Goldline Graphics accepts 3rd party shipping.

  • Is there a charge for 3rd party shipping?

No!  We do not charge a fee for 3rd Party shipments.

  • Can I drop ship to different locations across the country?

Yes, Goldline Graphics can drop ship your order directly to your customer anywhere in the USA.

  • Is there a fee charged for drop shipments?

Yes. Due to extra labor and packaging materials, Goldline Graphics charges a $ 3.50 fee per each drop shipment location.

  • Where do you ship from?

Most of our items are printed in-house at our graphics plant in New Orleans, LA. We also ship some items from China that we import.

  • Will my customer see Goldline Graphic’s name as the sender on his/her shipping label.

No! Goldline Graphics ships blind and does not include company information on its labels.

  • How much is your set-up fee?

Zero! Goldline Graphics will not charge you a set-up fee.

  • Do you charge for proofing?

No! Goldline Graphics does not charge you for proofing.

  • Is the art design included on your price?

No it’s not! As industry standard, our prices are based on our clients providing us with print ready art.

  • What forms of payment do you accept for pre-payment?

All Major Credit cards are accepted for pre-payment of orders.